Rating 10 out of 10

Recommends: Yes

Pros: nice support, perfect email hosting

Cons: none

I run a Rock fans community and shopping site on 1and1 and never had problem with these guys. Their support is great and friendly and never had any billing problem like a lot here had.

by Bishop on Feb 22 2007

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Rating 9 out of 10

Recommends: Yes

Pros: nice support and stable.

Cons: the backups requested are normally a bit old.

You may not agree with me but I host my server on 1and1 for the last 2 years and never had a problem with them. I manage my server myself, They have very nice features for who like to unmanaged servers like me. I know that a lot of people are not dissatisfied with 1and1 as I noticed on user reviews - They support is not perfect in communicating with customers but they are very useful. I had some serious problem that my incompetence was the only responsible, and they managed to help me in high priority even 1and1 had no responsibility over the issue. The only problem I noticed is that when you request a backup, it a bit older compared to what it should be (they claim to make a backup every day, but everytime is a bit older than this)

by sukieq on Jul 7 2007

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Rating 9 out of 10

Recommends: Yes

Pros: perfect email service

Cons: email size limited to 10 Mega

I have been around with 1&1 for a couple of years. They have a very good reputation in their hosting services and are very professional in what they do. They do not only host site but they also provide professional email services. They provide Webmail/SMTP/IMAP/POP mail services with tons of disk space. The only limitation is the 10MB per attachment, but this will not hit most of the users

by Ben M. on Oct 5 2007

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Rating 9 out of 10

Recommends: Yes

Pros: cheap

Cons: none

1&1 is reliable, cheap and have a lot of features on the board.

by afc on Feb 27 2007

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Rating 8 out of 10

Recommends: Yes

Pros: nice support, reliable and nice price

Cons: transfer price is not the best.

I started 1&1 about 6 months ago and until now my experience with them is very good: Had absolutely no problem. The setup was very easy, had no problem with billing, support, uptime... (like a lot here had). I don't know if it is due I'm using their uk fellows instead of the US one. They also offer a very robust dedicated that is hard to find nowadays. The only problem is that if you need a huge bandwidth, it will not work for you (expensive)

by Hitachi on Aug 9 2007

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Rating 7 out of 10

Recommends: Yes

Pros: nice support

Cons: are not the #1

I'm a 1&1 customer for the last 4 years, they are not the best but I've had a nice experience with them. Their support team are very useful and solved quickly all problems that I had until now. I saw a lot of bad reviews about 1&1, but I think that most of them are from free plans. Is impressive how a small business can be so fantastic - I know that they are not the number one in web hosting business but has a nice cost benefit.

by Doug K. on Jul 2 2007

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Rating 7 out of 10

Recommends: Yes

Pros: price

Cons: no one

I love 1&1. They are always very friendly (I do not use too much support) but every time I needed them, I've got a good support by phone. Yes, sometimes it a take a long time for an operator to answer but this may vary. They have a good price too; I get a nice package for only $6 that includes a very good Site Builder. Before me sign up to 1&1, I tested several web hosting companies (using the 30-day-back stuff) and after a lot of research I'm sure that I got a perfect web hosting company.

by Perter W. on Nov 17 2006

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Rating 6 out of 10

Recommends: No

Pros: Cheap; Stable and has a nice interface

Cons: See below

There are about 30 months that I host my business site with 1 and 1. I have 3 customers that host with them as well. When these customers recommended 1 and 1 for me they were right: it is cheap and has a very good uptime (Nice uptime is rare in web hosting business, even for those who claim that has a good 99.9% uptime). So I became seduced and joined 1 and 1. After some months I saw a lot of reviews from people someone claims that has been sued by 1 and 1 due payment issues. ~ I became scared, and 1 week latter, I got a email telling that my account has violated TOS and they were going to close it ~they didn't tell why but after some talk I discover that my credit card has been refused (?) and after it I manage to solve the problem. Now things are ok but I don't agree that they should become so violent about this, they could just contact me and not send a mail like that. They are stable but I don't recommend 1 and 1.

by Bryan Marx on Apr 2 2007

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Rating 6 out of 10

Recommends: Yes

Pros: price

Cons: crap support and 1982 hardware :-)

I host my dedicated server with 1&1, their support is bad and they save while buying their hardware but the price is the minimum and this is how I live there.

by Reick on Sep 1 2006

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Rating 6 out of 10

Recommends: No

Pros: price

Cons: email sucks

I'm hosting my site with 1&1 for the last year, they are great but the problem surely is the email service: web mail is completely slow (take minutes to show just an email), you have horrendous delays while sending (and receiving ) messages. Probably they are using a single mail server for a lot of his customers and the server is probably unable to handle all these customers mails requests in time. But I have talked with other customers and most of them are not having the same problem I have. I already tried to contact support to solve this issue but no success until now. My only option now is to move around top a new web hosting company.

by Josh on Sep 7 2006

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Rating 5 out of 10

Recommends: No

Pros: Control Panel

Cons: speed (slow) and customer service (poor)

While hosting our customers’ web sites on 1&1, we experienced a lot of problems that made me regret to host there. They major issue is regarding access speed, database access speed, images poor loading time and so (but no downtime problems). While contacting poor support that they have, they suggested me to upgrade my hosting plan to something more expensive and they got me (when you are in panic to make things working, you believe everything). Problem solved but we noticed that other hosts has the same service for a very small price so we decided to move out from 1&1.

by Alex Boy on Mar 26 2007

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Rating 5 out of 10

Recommends: No

Pros: -

Cons: -

They will not allow you to make a external database connection :-(

by wsz on Jul 11 2007

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Rating 5 out of 10

Recommends: No

Pros: support is great

Cons: overloaded and own control pannel

I hosted my e-commerce site with 1&1 a few years ago. I left them due their annoying control panel (they run a custom control panel, stay away from this) but I'm not sure how it is now. It was very sad due I liked their support staff - was very friendly. Recently a friend of mine told me that their servers are overloaded and everything is slow now, I would not recommend them.

by Martin Sky on Jun 22 2007

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Rating 4 out of 10

Recommends: No

Pros: -

Cons: ftp problems and EU domains not supported

I'm using 1&1 for the last year, I'm hosting a domain from EU but I host my site using 1&1 Usa. On the last few months I began to have problems with ftp reliability: extremely slow to upload, connection timeouts and to many corrupted files hitting the server disks. When I contact support, they refuse to solve my problem and tell that the problem is the domain country that I'm using - WTF?

by Jake Claimond on Apr 6 2007

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Rating 4 out of 10

Recommends: No

Pros: price

Cons: mess, no support.

I just sign up with 1&1 about 2 weeks ago and finally they found my payment, now I can run my website - Its really funny when you call customer support and customer support asks you to call billing guys and so billing guys ask you to call back customer support and them they asked me to call my credit card company (my bank) - don't go to 1&1

by Mr. Yukie on Aug 16 2007

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Rating 4 out of 10

Recommends: No

Pros: great email

Cons: terrible support

A friend of mine told me about e-mail hosting over 1&1 and so I decided to move there due I was needing some advanced outlook service that only they would provide. But who runs a hosting email services knows that support is essential (it is more essential compared when you run a pure web hosting service) - and this is the 1&1 problem. We were lucky as we do not had any (billing) problems getting out from 1&1 as HM guys here states, but 1&1 support has a lot of flaws.

by Bob R. on Jan 2 2007

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Rating 3 out of 10

Recommends: No

Pros: price

Cons: down every time

Again all my dedicateds went down, here is what they say: "A very few number of 1&1 dedicated servers customers experienced a reduced performance this afternoon due to an internal network issue. For the majority of the dedicated servers, this issue was rectified and performance returned to normal within a few minutes. We confirm that all affected dedicated servers are now restored to regular performance and we apologies to any customers inconvenienced" And also their support lines went down as I could not contact them. I'm afraid to get out and ask a refund as a friend of mine took 1 year to get a refund -- stay alway from this company.

by a coward on Nov 1 2007

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Rating 3 out of 10

Recommends: No

Pros: price

Cons: billing and ilegal issues

I my site with 1&1 and now I'm having some problems with them: my credit card got declined and they simply stole my domain registration and sent the bill to a collection agency. This is illegal - could no find someone that had the same problem as I have. But I'm planning to sue them for that.

by boyscout on Nov 19 2006

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