Easy CGI User Review

Rating 5 out of 10

Recommends: No

Pros: Cheap packages

Cons: support is useless, recent downtime issues

I've hosted my website with them for the last years and had no problems for years: sweet setup, easy to use control panel, they answered my weekend questions with no problem... I was very happy with them. But lately this year (2007) everything changed. the problems began when suddenly our host began to turn off for some periods: 4 hours, 6 hours. About 4 times a week - and finally our site went down for 4 DAYS!!!! The problem is that our email also was down on this period and we use email to communicate with our customers - its very frustating you run an ecommerce business and can not communicate with your customers for an entire businesss week. The support service is not useful: They didn't manage to answer me quick enough and when the answered they paste some formal message like "We are sorry (...) but some of our networks nodes are down (...) hope to solve the problem soon." After my site come back, I noticed that my data was a bit old (they probably receoved a 4 days old backup). I had a feeling that the company was having some serious problems. But recently they managed to solve the problems and now my site is stable again. I'm still a bit disappointed, but the major problem is that I do not trust in them anymore after these downtimes and support problems. I'm still there due of the price and that I took some time to know how to use their control panel, now I'm an expert using their panel and I don't want to learn from the zero, this is why I'm still there.

by Nori on Jul 23 2007

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