Easy CGI User Review

Rating 1 out of 10

Recommends: No

Pros: Cute looking website

Cons: Worst support in the industry

A few months ago, I chose EasyCGI to host a new dotnetnuke based website that I setup for a client. They seemed to be a great provider for a decent price. Recently, EasyCGI went through a migration to move websites to a new server setup. This is when I found out that their support is horrific! When you call in to report a problem the customer service reps. create a "ticket" in the system. Then "Tier 2" support is assigned these tickets for correction. And let me just say, "Tier 2" support is about as useless as lip balm in a leper colony. They constantly misunderstand simple questions and issues and there's no way that you can contact them on the phone. My client's site has been down for 3 weeks now! This is unacceptable. Learn from my mistakes and don't ever pick this company for your hosting needs. The first time you need support you'll realize that root canals are less painful!

by Dr. Job on Nov 25 2008

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