Easy CGI Review - Used to be great, not good any more

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Easy CGI User Review

Used to be great, not good any more

Rating 1 out of 10

Recommends: No

Pros: Used to be a good service

Cons: Its now absolutely terrible

As others have said, this migration has been an absolute nightmare. I've been with EasyCGI for nearly 7 years now with multiple sites. For 6 1/2 years, they were great. Now, they have completely fallen apart. Examples: 1. All of our FTP accounts (we have 1 for each customer) have been opened up to the ENTIRE site (rather than the directory that the customer should only have access to). 2. The tools that we had used to upload files (these were ones that EasyCGI supported ... ASPUpload) now suddenly don't work. They "path" has been changed. Simple enough except that nobody at EasyCGI can tell us the new path. We spent about 8 hours on phone calls / Live Chat to receive no answer there. 3. The form mailer that they supported (ASPEmail) no longer works. Again, redesign. 4. Their support went from being OK to being horrific. If you call in, you'll be placed on hold for about 20 minutes at which point you'll have to leave a message. Leaving a message apparently goes into a black hole as we have NEVER received a call back (and we've probably left close to a dozen messages now). 5. The LIVE chat support personnel create all sorts of frustrations as well as these folks must be new to a computer and English. After challenging you with "sign up with a security question", they can't even see it. Last Friday, I created a security question 3 times. Each request was as though we had just started chatting. After 4 hours of non-sense like "please give me a couple of minutes to research your issue", they told me it would be escalated. Obviously, that is their way to drop the chat. I've never received a response. 6. We have been double and tripple billed. They said its because of the way the new plan is set up. That doesn't make any sense, but that is their excuse. 7. Our site will completely go down with no warning. And, its down for days, not minutes. So, I am now faced with moving all of our sites which is a tremendous task. But, we simply can't attempt to conduct business like this any further.

by JCL on Nov 11 2008